Gaya APA
Tjiptono, F.
(2022).
Service Management, Mewujudkan Layanan Prima Edisi 4
.
Yogyakarta:
ANDI.
Gaya MLA
Tjiptono, Fandy.
"Service Management, Mewujudkan Layanan Prima Edisi 4".
Yogyakarta:
ANDI,
2022.
.