Gaya APA
Tjiptono, F., Chandra, G.
(2007).
Service, Quality & Satisfaction
(
edisi 2)
.
Yogyakarta:
ANDI.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service, Quality & Satisfaction".
edisi 2
Yogyakarta:
ANDI,
2007.
Text.